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  • Contributing to the documentation
  • Getting started with PrestaShop 1.7
    • What you need to get started
    • Installing PrestaShop
    • Installing PrestaShop on your computer
    • Installing PrestaShop using the command-line script
    • Uninstalling PrestaShop
    • Misc. information
  • User Guide PrestaShop 1.7
    • Training
    • Customizing your shop
    • Connecting to the PrestaShop back office
    • Discovering the Administration Area
    • First steps with PrestaShop 1.7
    • Selling with PrestaShop
      • Managing your Orders
        • Order list management
        • Order page management
          • Editing an order
          • Creating returns and refunds
        • Creating a back office order
        • Invoices
        • Credit slips
        • Delivery slips
        • Shopping carts
      • Managing your Product Catalog
        • Managing Products
        • Managing Categories
        • Monitoring your Catalog
        • Managing Product Attributes
        • Managing Product Features
        • Managing Brands
        • Managing Suppliers
        • Managing Files
        • Managing Discounts
          • Cart Rules
          • Catalog Price Rules
        • Managing Stock
          • Stock Overview
          • Stock Movements
      • Managing your Customers
        • Your customers
        • Customer addresses
        • Outstanding
      • Managing the Customer Service
        • Customer Service
        • Order Messages
        • Merchandise Returns
      • Understanding your statistics
    • Improving your shop
      • Managing your Modules
        • Modules and Services
          • Module notifications
          • Modules Selection
          • Installed modules
        • Module Catalog
      • Customizing your store design
        • Theme and Logo
        • Theme Catalog
        • Email Theme
        • Pages - Managing Static Content
        • Positions
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        • Link Widget
      • Managing Shipping
        • Carriers
        • Shipping Preferences
      • Managing Payments
        • Payment Methods
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      • Going International
        • Localization
          • Localization settings
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          • Currencies
          • Geolocation
        • Locations
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        • Managing Taxes
          • Taxes
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        • Translations
    • Configuring your shop
      • Configuring your Shop Parameters
        • General settings
          • General parameters
          • Maintenance
        • Order Settings
          • Orders preferences
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        • Customer Settings
          • Customer Preferences
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      • Configuring Advanced Parameters
        • Information
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        • Administration
        • Email
        • Import
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          • Profiles
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        • Database
          • SQL Manager
          • Database Backup
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        • Webservice
        • Multistore
        • Experimental features
    • Managing multiple stores
      • The multistore interface
        • Adding a new store
        • Adding a new group of stores
        • Setting a store's URL
      • Sample Usages and Specifics
    • Browsing the front office
    • Complying with the GDPR
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  1. User Guide PrestaShop 1.7
  2. Selling with PrestaShop
  3. Managing your Customers

Customer addresses

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By clicking on the "Addresses" page, you will have access to the list of your customer's addresses (home, work, etc.). You can edit them using the "Edit" button, or delete them altogether.

Below the addresses table is the "Set required fields for this section" button. It opens a form where you can indicate if a database field is necessary or not by checking the appropriate boxes: this way, you can make it so fields such as "company" or "phone number" are mandatory when a customer is registering a new address on your shop.

Adding a new address

You have the possibility to create new addresses for a client yourself with the "Add new address" button. It opens a form with the kind of field you might expect.

Some fields, however, require special care:

  • Customer email. This field is essential: if you are adding an address for an existing customer, you MUST identify this customer using her/his email address. Otherwise, PrestaShop will not know who to assign this address to.

  • Identification number. The national ID card number of this person, or a unique tax identification number. This field is of course optional.

  • Address alias. A short description, in order to help the customer choose the correct address: "Home", "Office", "Aunt Beth's", etc.

  • Company. The name of the customer's company, if needed.

  • VAT number. The VAT identification number for the customer (or the customer's company).

  • Other. Some additional information that might be useful to the shipment.