> For the complete documentation index, see [llms.txt](https://docs.prestashop-project.org/v.8-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.prestashop-project.org/v.8-documentation/french-1/guide-utilisateur/vendre/gerer-service-client.md).

# Gérer le service client

Dans la version 1.7 de PrestaShop, les sections du service client sont regroupées dans leur propre menu, pour donner son importance au service client. Bien gérer son service client est une des clés du succès, aussi ces pages vous permettent de suivre facilement les demandes de vos clients et les éventuels retours produits.

Ce chapitre contient les sections suivantes :

* [Le service client](/v.8-documentation/french-1/guide-utilisateur/vendre/gerer-service-client/service-client.md)
* [Messages prédéfinis](/v.8-documentation/french-1/guide-utilisateur/vendre/gerer-service-client/messages-predefinis.md)
* [Retours produits](/v.8-documentation/french-1/guide-utilisateur/vendre/gerer-service-client/retours-produits.md)


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