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  • Documentations for PrestaShop 1.4
  • English documentation 1.4
    • Getting Started
    • Updating PrestaShop
    • User Guide
      • Training
      • Customizing your shop
      • Browsing the front-office
      • Connecting to the PrestaShop back-office
      • Adding Products and Product Categories
      • A Look inside the Catalog
      • Managing Customers
      • Managing Orders
      • Managing Payment Methods
      • Managing Shipping
      • Understanding Statistics
      • Managing Modules
      • Managing Employees
      • Understanding the Preferences
      • Exploring PrestaShop's Tools
      • PrestaShop Support
    • System Administrator Guide
    • Developer Guide
      • Developer tutorials
        • Using the REST webservice
          • Chapter 1 - Creating Access to Back Office
          • Chapter 2 - Discovery - Testing access to the web service with the browser
          • Chapter 3 - First steps - Access the Web service and list client
            • 3.1 - Access the web service
            • 3.2 - Handling errors
            • 3.3 - List clients
          • Chapter 4 - Retrieve Data - Retrieving a Client
          • Chapter 5 - Modification - Update client
          • Chapter 6 - Creation - Remote Online Form
          • Chapter 7 - Removal - Remove customer accounts from the database
          • Chapter 8 - Advanced Use
          • Cheat-sheet - Concepts outlined in this tutorial
        • Understanding and using hooks
        • Synchronization via Hooks
        • Modules, Classes and Controller Override
        • Modules, Override, Web Service
        • Db class good practices for Prestashop 1.4
        • Carrier modules - functions, creation and configuration
        • Creating your own payment module
        • Accelerated Security Course - Episode 1 - Never Trust Foreign Data
        • Accelerated Security Course - Episode 2 - SQL Injections
        • Accelerated Security Course - Episode 3 - XSS
        • Accelerated Security Course - Episode 4 - CSRF
      • Fundamentals
      • Creating a PrestaShop module
      • Development standard
      • Public and overloadable methods
      • Web-service reference
      • How to use the forge to contribute to PrestaShop
      • Rocky's guides
        • PrestaShop 1.4.3 Development Guide
          • Architecture
          • Overriding Files
          • Creating Modules
          • Cookie Structure
          • Database Structure
        • PrestaShop 1.4.3 Performance Guide
    • Designer Guide
      • Coding a theme
      • Design tips
      • Implementing layered navigation in a theme
    • Troubleshooting
    • FAQ
    • User contributions
    • Documentation PDFs
  • Documentation française 1.4
    • Guide de démarrage
    • Mettre à jour PrestaShop
    • Guide de l'utilisateur
      • Formation
      • Personnaliser votre boutique
      • Se connecter au back-office de Prestashop
      • Ajouter des produits et des catégories de produits
      • Un aperçu du catalogue
      • Gérer les clients
      • Gérer les commandes
      • Gérer les méthodes de paiement
      • Gérer le transport
      • Comprendre les statistiques
      • Gérer les modules
      • Gérer les employés
      • Comprendre les préférences
      • Explorer les outils de PrestaShop
      • Obtenir de l'aide
    • Guide de l'administrateur système
    • Guide du développeur
      • Fondamentaux
      • Créer un module PrestaShop
      • Tutoriels pour développeurs
        • Tutoriel Webservice REST
          • Chapitre 1 - Mise en place - Création des accès dans le Back Office
          • Chapitre 2 - Découverte - Tester l'accès au service web avec le navigateur
          • Chapitre 3 - Premiers pas - Accéder au service web et lister les clients
            • 3.1 Accéder au service web
            • 3.2 Gestion des erreurs
            • 3.3 Lister les clients
          • Chapitre 4 - Récuperer des données : Récupérer un client
          • Chapitre 5 - Modification : Mettre à jour un client
          • Chapitre 6 - Création : Formulaire d'ajout à distance
          • Chapitre 7 - Suppression : Retirer des comptes client de la base
          • Chapitre 8 – Utilisation avancée
          • Chapitre 9 - Gestion des images
          • Chapitre 10 - Gestion des prix
          • Mémento : Notions énoncées dans ce tutoriel
        • Mieux comprendre et utiliser les hooks
        • La synchronisation via les Hooks
        • Surcharge et override
        • Modules, surcharge, web service
        • Les bonnes pratiques de la classe Db sur Prestashop 1.4
        • Les modules transporteurs - fonctionnement, création, configuration
        • Cours de sécurité accéléré no. 1 - Never trust foreign data
        • Cours de sécurité accéléré no. 2 - Injections SQL
        • Cours de sécurité accéléré no. 3 - XSS
        • Cours de Sécurité accéléré no. 4 - CSRF
    • Guide du designer
      • Conseils en design
      • Créer un thème
    • Guide du Vendeur
    • Import Wiki FR
      • Dépannage
        • Changer la taille maximum de téléchargement de fichiers
        • Comment ajouter une page à PrestaShop
        • Générer le fichier .htaccess par Prestashop pour avoir des URLs simplifiées
        • Générer un nouveau mot de passe manuellement
        • Import CSV
        • Personnalisation des mails clients
        • Problème d'allocation mémoire chez 1&1
        • Problème pour se connecter après avoir effacé une langue
        • Votre site ne répond plus, une page blanche s’affiche
      • Fidéliser les Clients
      • Gestion des Taxes
      • Installer Un Module
      • Sauvegarder votre Base de Données
    • PDF de la documentation
    • Contributions des utilisateurs
    • Questions fréquentes
  • Documentación española 1.4
    • Introducción
    • Actualización de PrestaShop
    • Guía de Usuario
      • Entrenamiento
      • Personalización de su tienda
      • Exploración del front-office
      • Conexión al back-office PrestaShop
      • Añadir Productos y Categorías de Productos
      • Una Mirada Dentro del Catálogo
      • Gestión de Clientes
      • Gestión de Pedidos
      • Gestión de Métodos de Pago
      • Gestión de Envío
      • Comprensión de las Estadísticas
      • Gestión de Módulos
      • Gestión de Empleados
      • Comprensión de Preferencias
      • Exploración de las herramientas de PrestaShop
      • Soporte PrestaShop
    • Guía del Administrador del Sistema
    • Guía del Desarrollador
      • Aspectos Fundamentales
      • Creación de un módulo de PrestaShop
      • Estándares de desarrollo
      • Manuales de desarrollador
        • Utilización del servicio web REST
          • Capítulo 1 - Creación de Acceso al Back Office
          • Capítulo 2 - Descubrimiento - Pruebas de acceso al servicio web con el navegador
          • Capítulo 3 - Primeros pasos - Acceso al servicio Web y lista de clientes
            • 3.1 - Acceso al servicio web
            • 3.2 - Manejo de errores
            • 3.3 - Enumeración de clientes
          • Capítulo 4 - Recuperación de datos - Recuperación de un cliente
          • Capítulo 5 - Modificación - Actualización de cliente
          • Capítulo 6 - Creación - Formulario En Línea Remoto
          • Capítulo 7 - Eliminación - Eliminar cuentas de clientes de la base de datos
          • Capítulo 8 - Uso avanzado
        • Comprensión y uso de hooks
        • Sincronización a través de Hooks
        • Módulos, Reemplazo, Servicio Web
        • Módulos, Clases y Reemplazo del Controlador
        • Buenas prácticas de Clase DB para Prestashop 1.4
        • Módulos de transportistas - funciones, creación y configuración
        • Curso Acelerado de Seguridad - Episodio 1 - Nunca Confíe en Datos Exteriores
        • Curso Acelerado de Seguridad - Episodio 2 - Inyecciones SQL
        • Curso Acelerado de Seguridad - Episodio 3 - XSS
        • Curso Acelerado de Seguridad - Episodio 4 - CSRF
      • Referencia del servicio web
    • Guía de Diseñador
      • Codificación de un tema
      • Consejos de Diseño
    • Solución de problemas
    • Preguntas Frecuentes
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  • Official website
  • In-line help
  • PrestaShop documentation
  • Community support
  • Paid support
  • Addons
  • Training
  • PrestaShop blog
  • Found a bug?
  • Miscellaneous

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  1. English documentation 1.4
  2. User Guide

PrestaShop Support

PreviousExploring PrestaShop's ToolsNextSystem Administrator Guide

Last updated 4 years ago

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PrestaShop has since its beginnings prided itself on being an easy-to-use e-commerce solution, enabling anyone to quickly start an online activity with the best tools ready at hand. This documentation should help you get the most out of PrestaShop, but there are more resources which you can peruse of find additional help.

Official website

The official online home of PrestaShop is at:

This is the central place where all information about PrestaShop can be found.

In-line help

All the tabs in the administration interface of PrestaShop have a "Help" link, which takes you to the online version of the core documentation. Clicking the "Help" link will open a pop-up window containing documentation for the current page.

If the documentation has been recently updated, then the button will display a little star.

PrestaShop documentation

The user guide that this chapter is a part of is not the only documentation available to users and professionals. We created other guides that should help you in your path towards completing your PrestaShop knowledge:

Community support

PrestaShop has a strong and enthusiastic community of users, and they all gather on the community forums in order to exchange tips, tricks, best practices, and ask/answer questions. Diving into the forums is a great way to feel the power of the PrestaShop community.

Reading discussion threads is open to all, although you will need to register in order to ask questions or gives answers.

Be mindful of the language in which you post: there are a variety of forums/communities for many languages.

Paid support

PrestaShop provides paid support, ranging from one-time questions tickets to complete annual support contracts.

Addons

Sometimes, finding help simply means finding the right module for a given purpose, or the right theme for your shop. This is why we have set up the Addons website, where PrestaShop users can find hundreds of modules and themes, and buy them for a reasonable price – or even for free sometimes.

Training

If you do not have the time to train yourself along many projects in order to hone your PrestaShop chops, you can register for one of our training sessions:

  • PHP Developer Training. Master the core and modules of PrestaShop.

  • Web Developer Training. Create and customize PrestaShop templates.

  • Back-Office Training. Use the back end of PrestaShop like an expert.

  • Pre-sale Training. Learn how to sell PrestaShop to your clients.

These are basic training sessions, but there are also expert training sessions available, where you can reach a whole new level of PrestaShop mastery.

PrestaShop blog

All the latest news, along with tips for shop owners and the forthcoming PrestaShop events: you will find this all on the PrestaShop blog.

Found a bug?

PrestaShop is an open-source project: you can use the software for free, you can read its source code, and if you ever encounter a bug, you can help us make it better by creating a ticket on the PrestaShop Forge, where it will be handled directly by the PrestaShop development team!

You'll need to register before you can post anything.

Miscellaneous

PrestaShop oversees a number of other web properties where you can learn more about the PrestaShop ecosystem.

: downloading and installing PrestaShop.

: getting your PrestaShop installation up to date.

: how to best configure your server.

: discover how to create PrestaShop modules.

: learn how to create your own theme.

: tips and tricks on taking your first step in e-commerce.

: answers to some of the most frequent issues.

: articles on specific subjects.

: Frequently asked question – with answers!

The community forums can be accessed at:

You can find about all our support packs here:

The PrestaShop Addons website can be found at:

Ask for information here:

You can reach the PrestaShop blog here:

You can find the PrestaShop forge here:

. Let us host your shop!

. Learn about PrestaShop events: barcamps, conferences, meetups, trade shows, etc.

. Everything there is to know about the PrestaShop mobile app!

Getting Started
Updating PrestaShop
System Administrator Guide
Developer Guide
Designer Guide
Seller Guide
Troubleshooting
Developer tutorials
FAQ
http://www.prestashop.com/forums
http://support.prestashop.com/en/
http://addons.prestashop.com/
http://www.prestashop.com/en/training/
http://www.prestashop.com/blog/
http://forge.prestashop.com/
PrestaBox
Events
Mobile
http://www.prestashop.com/