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  • Contributing to the documentation
  • Getting started with PrestaShop 8
    • What you need to get started
    • Installing PrestaShop
    • Installing PrestaShop 8 on your computer
    • Installing PrestaShop 8 using the command-line script
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    • Misc. information
  • User Guide PrestaShop 8
    • Connecting to the PrestaShop back office
    • First steps with PrestaShop 8
    • Selling with PrestaShop
      • Managing your Product Catalog
        • Managing Products
        • Managing Categories
        • Monitoring your Catalog
        • Managing Product Attributes
        • Managing Product Features
        • Managing Brands
        • Managing Suppliers
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          • Cart Rules
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        • Managing Stock
          • Stock Overview
          • Stock Movements
        • New product page (PrestaShop 8.1)
      • Managing your Customers
        • Your customers
        • Customer addresses
        • Outstanding
      • Managing the Customer Service
        • Customer Service
        • Order Messages
        • Merchandise Returns
      • Understanding your statistics
      • Managing your Orders
        • Order list management
        • Order page management
          • Editing an order
          • Creating returns and refunds
        • Creating a back office order
        • Invoices
        • Credit slips
        • Delivery slips
        • Shopping carts
    • Improving your store
      • Managing your Modules
        • Modules and Services
          • Module notifications
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          • Installed modules
      • Customizing your store design
        • Theme and Logo
        • Theme Catalog
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      • Managing Shipping
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      • Going International
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          • Localization settings
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        • Managing Taxes
          • Taxes
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    • Configuring your store
      • Configuring your Shop Parameters
        • General settings
          • General parameters
          • Maintenance
        • Order Settings
          • Orders preferences
          • Statuses
        • Product Settings
        • Customer Settings
          • Customer Preferences
          • Groups
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      • Configuring Advanced Parameters
        • Information
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        • Database
          • SQL Manager
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        • Multistore
        • Experimental features
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    • Managing multiple stores
      • The multistore interface
        • Adding a new store
        • Adding a new group of stores
        • Setting a store's URL
      • Sample Usages and Specifics
    • Browsing the front office
    • Complying with the GDPR
    • Discovering the Administration Area
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  • Creating a new message
  • Sending a message to a customer

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  1. User Guide PrestaShop 8
  2. Selling with PrestaShop
  3. Managing the Customer Service

Order Messages

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Last updated 3 years ago

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When you have to send a message to your customers using the PrestaShop interface (from the order page), you can choose to save this message in order to send it out again to other customers with similar questions, comments, or concerns.

To do this, go to the "Order Messages" page under the "Customer Service" menu. One default message is already saved: "Delay".

Creating a new message

To add another pre-defined message, click on the "Add new order message" button. You can also edit the default message.

The form goes to the essentials:

  • Name. Give your message a descriptive name so that you can easily find it again later.

  • Message. Write out the content that you wish to send to your customers.

Once done, click on "Save".

You can create as many messages as needed.

Sending a message to a customer

Once you pre-written messages are all set, you can send them by going directly into a customer's order:

  1. Select the pre-written message.

  2. Edit it if needed, in order to tailor it to the order or the customer.

  3. Enable the "Display to customer?" option.

  4. Click "Send message".

Your customer will receive the message on the email address associated with this account. To follow-up on the conversion, go to "Customer Service" page, in the "Customers" menu.