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  • Documentations for PrestaShop 1.5
  • English documentation 1.5
    • About PrestaShop 1.5
    • New features in PrestaShop 1.5
    • Getting Started
      • What you need to get started
      • Installing PrestaShop
      • Installing PrestaShop using the command line
      • Updating & Uninstalling
      • Misc. information
    • Updating PrestaShop
      • Automatic update
      • Manual update
      • Making and restoring your own backup
      • In case of issues
    • User Guide
      • Training
      • Customizing your shop
      • Browsing the front-office
      • Connecting to the PrestaShop back-office
      • First steps with PrestaShop 1.5
      • Adding Products and Product Categories
      • A Look Inside the Catalog
      • Managing Orders
      • Managing Customers
      • Creating Price Rules and Vouchers
      • Managing Shipping
      • Understanding Local Settings
      • Managing Modules and Themes
      • Making the Native Modules Work
      • Understanding the Preferences
      • Understanding the Advanced Parameters
      • Administering the Back-Office
      • Understanding Statistics
      • Advanced Stock Management
      • Managing Multiple Shops
    • Developer Guide
      • Developer tutorials
        • Using the PrestaShop Web Service
          • Webservice one-page documentation
          • Chapter 1 - Creating Access to Back Office
          • Chapter 2 - Discovery - Testing access to the web service with the browser
          • Chapter 3 - First steps - Access the Web service and list client
          • Chapter 4 - Retrieve Data - Retrieving a Client
          • Chapter 5 - Modification - Update client
          • Chapter 6 - Creation - Remote Online Form
          • Chapter 7 - Removal - Remove customer accounts from the database
          • Chapter 8 - Advanced Use
          • Chapter 9 - Image management
          • Chapter 10 - Price management
          • Cheat-sheet - Concepts outlined in this tutorial
          • Web service reference
        • Helpers
          • HelperForm
          • HelperOptions
          • HelperList
          • Using helpers to overload a back-office template
        • New Developers Features In PrestaShop 1.5
        • Using the Context Object
        • DB class best practices
        • Public and overloadable methods
        • Overriding default behaviors
        • Using addJquery(), addJqueryPlugin() and addJqueryUI()
        • Handling special characters in links
        • Auto-updating modules
        • Front-Office Controllers
        • Controllers correspondence table
        • Specifics of multistore module development
        • Developer tips and tricks
        • PrestaShop's developer tools
        • Using the backward compatibility toolkit
      • Fundamentals
      • Coding Standards
      • Setting up your local development environment
      • Diving into PrestaShop Core development
      • Creating a PrestaShop module
      • Creating a front-office module
      • Creating a module with both front-end and back-end controllers
      • Hooks in PrestaShop 1.5
      • Translations in PrestaShop 1.5
      • How to use the Forge to contribute to PrestaShop
      • How to write a commit message
      • Contributing code to PrestaShop
    • Designer Guide
      • Theme development fundamentals
      • Integrating content in a page using hooks
      • Characteristics of a front-office theme
      • Characteristics of a back-office theme
      • Creating your own theme
      • Theme templates and Smarty
      • Using jQuery and Ajax
      • Best practices
      • Designer tutorials
        • Changes in version 1.5 which impact theme development
        • Changing a 1.4 theme to support gift products
        • Implementing layered navigation in a theme
    • System Administrator Guide
    • Merchant's Guide
      • Our advices
      • Sample price rules
    • FAQ
      • Using PrestaShop with WordPress
    • Troubleshooting
  • Documentation française 1.5
    • À propos de PrestaShop 1.5
    • Nouveautés de PrestaShop 1.5
    • Guide de démarrage
      • Ce dont vous avez besoin
      • Installer PrestaShop
      • Installer PrestaShop en ligne de commande
      • Mettre PrestaShop à jour
      • Informations diverses
    • Guide de mise à jour
      • Mise à jour automatique
      • Mise à jour manuelle
      • Faire une sauvegarde et la restaurer
      • En cas de problème
    • Guide de l'utilisateur
      • Formations
      • Personnaliser votre boutique
      • Parcourir le front-office
      • Se connecter au back-office de Prestashop
      • Premiers pas avec PrestaShop 1.5
      • Ajouter des produits et des catégories de produits
      • Un aperçu du catalogue
      • Gérer les commandes
      • Gérer les clients
      • Mettre en place des promotions
      • Gérer les transporteurs
      • Comprendre les réglages locaux
      • Gérer les modules et les thèmes
      • Configurer les modules natifs
      • Comprendre les préférences
      • Comprendre les paramètres avancés
      • Administrer le back-office
      • Comprendre les statistiques
      • Gestion avancée des stocks
      • Gérer plusieurs boutiques
    • Guide du développeur
      • Fondamentaux
      • Norme de développement
      • Mettre en place votre environnement de développement
      • Plonger dans le développement PrestaShop
      • Créer un module PrestaShop
      • Les hooks de PrestaShop 1.5
      • Les traductions dans PrestaShop 1.5
      • Comment utiliser la Forge pour contribuer à PrestaShop
      • Comment écrire un descriptif de modification
    • Guide de l'intégrateur
      • Fondamentaux de la création de thème
      • Intégrer du contenu dans une page à l'aide de hooks
      • Caractéristiques d'un thème front-office
      • Caractéristiques d'un thème back-office
      • Template de thème et Smarty
      • Utiliser jQuery et Ajax
      • Bonnes pratiques
    • Guide de l'administrateur système
    • Guide du vendeur
      • Exemples de promotions
      • Nos bons conseils
    • Questions fréquentes
    • Dépannage
  • Documentación española 1.5
    • Acerca de PrestaShop 1.5
    • Introducción
      • Lo que necesita para empezar
    • Guía del usuario
      • Formación
      • Personalización de su tienda
      • Exploración del front-office
      • Conexión al back-office de PrestaShop
      • Primeros pasos con PrestaShop 1.5
      • Añadir productos y categorías de productos
      • Una mirada interna al catálogo
      • Gestionar pedidos
      • Gestionar clientes
      • Crear reglas de precios y cupones
      • Gestionar el transporte
      • Comprender la Configuración Local
      • Gestionar módulos y temas
      • Configurar los Módulos Nativos
      • Comprender las Preferencias
      • Comprender los Parámetros avanzados
      • Administrar el Back-Office
      • Comprender las estadísticas
      • Gestión avanzada de stock
      • Gestionar varias tiendas
    • Guía del Desarrollador
      • Tutoriales para Desarrolladores
        • Uso del Web Service de Prestashop
          • Capítulo 1 - Creación de acceso al Back Office
  • Документация на русском языке 1.5
    • Информация о PrestaShop 1.5
    • Новые функции в PrestaShop 1.5
    • Приступая к работе
      • Что нужно чтобы приступить к работе
      • Установка PrestaShop
      • Установка PrestaShop при помощи командной строки
      • Обновление и удаление PrestaShop
      • Прочая информация
    • Руководство пользователя
      • Обучение
      • Настройка вашего магазина
      • Изучение публичной части сайта
      • Бэк-офис PrestaShop
      • Первые шаги в PrestaShop 1.5
      • Добавление товаров и товарных категорий
      • Внутри каталога
      • Управление заказами
      • Работа с клиентами
      • Создание правил ценообразования корзины и ваучеров
      • Управление доставкой
      • Ориентация в локальных настройках
      • Управление модулями и темами
      • Настойка встроенных модулей
      • Ориентация в настройках
      • Ориентация в расширенных параметрах
      • Администрирование Back-Office
      • Ориентация в статистике
      • Расширенное управление запасами
      • Управление мультимагазином
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On this page
  • Administration display is wonky
  • Module page is not updated
  • Default theme is not working anymore
  • Some modules are not working
  • Incompatible module
  • Homefeatured module has a broken design
  • Rolling back your database
  • Contact us

Was this helpful?

  1. English documentation 1.5
  2. Updating PrestaShop

In case of issues

PreviousMaking and restoring your own backupNextUser Guide

Last updated 4 years ago

Was this helpful?

Administration display is wonky

On first load after making the upgrade, administration pages might look weird: because your web browser caches files, it is probably using the old CSS and JavaScript files instead of the new ones.

You must reload the page several times, or even empty your browser's cache, in order to get the correct interface. Read how to clear your cache here: .

Module page is not updated

Reloading the page twice (press F5) should fix the issue

Default theme is not working anymore

The name of the default theme has been changed from "prestashop" to "default". If you were using the default theme, rename the default theme's folder from "default" to "prestashop", and everything should work again. You can find that folder in your /themes folder.

Some modules are not working

When an installed module is not giving the expected result, try uninstalling it, then install it again.

Incompatible module

In some cases, modules may not be compatible with the latest version of PrestaShop. You should contact the company / person that provided you with this module to request a few code changes to bring it up to date.

Homefeatured module has a broken design

If your home-page is broken because the Feature Products block has its items stacked in a single column, then you should reinstall the Features Products module (from the Front-end Features category of modules).

Rolling back your database

Only proceed to this step if you have no other way out.

If your update went bad and you do not see any other fix than to roll back to the previous version of your database, there are two main ways of doing so:

  • Ask your hosting provider to restore the back up for you. Make sure to provide them with the latest backup that you have done during Step 1 of the upgrade process!

...or...

  • Import your backed-up data via phpMyAdmin This is typically done by the database tools provided to you by your hosting provider, most often phpMyAdmin, with export and import features. If the size of your database is too big, you might encounter an error message. If so, you might need to ask your hosting provider for help by changing the size of the database maximum upload.

You will find the backup data under the /admin/backups folder. You can also download the database from within your back office. Open the "DB Backup" page from the "Advanced Parameters" menu. Select your latest database backup and download it to your computer by clicking on it. It should typically take between 1 and 20 minutes to download.

Contact us

For any support request or help to setup your website, contact us and discover our support offers.

Our support team is at your disposal for any technical detail pertaining to updating your shop to the latest PrestaShop version.

  • By e-mail: support@prestashop.com

  • By phone: +33.1 83 64 16 54 (9 am – 6 pm Central European Time)

And the ever-helping community forums:

http://support.prestashop.com
http://www.prestashop.com/forums/
http://support.google.com/accounts/bin/answer.py?hl=en&answer=32050
In case of issues
Administration display is wonky
Module page is not updated
Default theme is not working anymore
Some modules are not working
Incompatible module
Homefeatured module has a broken design
Rolling back your database
Contact us