LogoLogo
Homepage
English
English
  • Contributing to the documentation
  • Getting started with PrestaShop 1.7
    • What you need to get started
    • Installing PrestaShop
    • Installing PrestaShop on your computer
    • Installing PrestaShop using the command-line script
    • Uninstalling PrestaShop
    • Misc. information
  • User Guide PrestaShop 1.7
    • Training
    • Customizing your shop
    • Connecting to the PrestaShop back office
    • Discovering the Administration Area
    • First steps with PrestaShop 1.7
    • Selling with PrestaShop
      • Managing your Orders
        • Order list management
        • Order page management
          • Editing an order
          • Creating returns and refunds
        • Creating a back office order
        • Invoices
        • Credit slips
        • Delivery slips
        • Shopping carts
      • Managing your Product Catalog
        • Managing Products
        • Managing Categories
        • Monitoring your Catalog
        • Managing Product Attributes
        • Managing Product Features
        • Managing Brands
        • Managing Suppliers
        • Managing Files
        • Managing Discounts
          • Cart Rules
          • Catalog Price Rules
        • Managing Stock
          • Stock Overview
          • Stock Movements
      • Managing your Customers
        • Your customers
        • Customer addresses
        • Outstanding
      • Managing the Customer Service
        • Customer Service
        • Order Messages
        • Merchandise Returns
      • Understanding your statistics
    • Improving your shop
      • Managing your Modules
        • Modules and Services
          • Module notifications
          • Modules Selection
          • Installed modules
        • Module Catalog
      • Customizing your store design
        • Theme and Logo
        • Theme Catalog
        • Email Theme
        • Pages - Managing Static Content
        • Positions
        • Image Settings
        • Link Widget
      • Managing Shipping
        • Carriers
        • Shipping Preferences
      • Managing Payments
        • Payment Methods
        • Payment Preferences
      • Going International
        • Localization
          • Localization settings
          • Languages
          • Currencies
          • Geolocation
        • Locations
          • Countries
          • Zones
          • States
        • Managing Taxes
          • Taxes
          • Tax Rules
        • Translations
    • Configuring your shop
      • Configuring your Shop Parameters
        • General settings
          • General parameters
          • Maintenance
        • Order Settings
          • Orders preferences
          • Statuses
        • Product Settings
        • Customer Settings
          • Customer Preferences
          • Groups
          • Titles
        • Contact
        • Traffic
          • SEO and URLs
          • Search Engines
          • Referrers
        • Search
          • Search parameters
          • Tags
      • Configuring Advanced Parameters
        • Information
        • Performance
        • Administration
        • Email
        • Import
        • Team
          • Employees
          • Profiles
          • Permissions
        • Database
          • SQL Manager
          • Database Backup
        • Logs
        • Webservice
        • Multistore
        • Experimental features
    • Managing multiple stores
      • The multistore interface
        • Adding a new store
        • Adding a new group of stores
        • Setting a store's URL
      • Sample Usages and Specifics
    • Browsing the front office
    • Complying with the GDPR
Powered by GitBook
On this page
  • Credit Slips Options
  • Creating a Credit Slip

Was this helpful?

Edit on GitHub
  1. User Guide PrestaShop 1.7
  2. Selling with PrestaShop
  3. Managing your Orders

Credit slips

PreviousInvoicesNextDelivery slips

Was this helpful?

Following your agreement on a product return, you should receive a package from the customer. Once you have received that package, you must create a credit slip from the order's page. It can also be called "credit note" or "credit memo". Credit slips are not created in the "Credit Slips" page but only listed there. This page is also used to generate a PDF of your credit slips.

Credit Slips Options

There is only one option on the page:

  • Credit slip prefix. You might like to have language-tagged delivery slips. Of course, you can also choose to not have a prefix at all.

PrestaShop will then generate the credit slips number according to your settings.

Do not forget to save your changes.

Creating a Credit Slip

In your list of orders ("Orders" page), click on the order for which the customer is returning some items for more details – this will only work if have already indicated that the customer can send products back.

Below the "Products" table, do the following:

  1. Check the returned item(s).

  2. Check the box "Re-stock Products" if you wish to put the product back in your stock.

  3. Check the box "Generate a Credit Slip."

  4. To make a customer happy after committing an error in their order, consider giving him a voucher by checking the box next to "Generate a Voucher."

  5. You can also reimburse his shipping costs by clicking next to "Include Shipping."

Once you have selected all the options you want, confirm by clicking on "Return products."

The credit slip is now created and will be available in the Order Details well as in the "Credit Slips" page. From there, you can click the link to download the PDF file. The customer will see the slip in his or her "Account" section.

If you have created a voucher, customers will see it in the "Vouchers" section of their account. If they click on it, it should look something like this:

The amount of the returned item(s) is added to the voucher. The customer can use the discount code (listed in the far left of the column) next time he or she places an order.