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Contributing to the documentation
Getting started
User Guide
Training
Customizing your shop
Connecting to the PrestaShop back office
Discovering the Administration Area
First steps with PrestaShop 1.7
Selling with PrestaShop
Managing your Orders
Managing your Product Catalog
Managing your Customers
Managing the Customer Service
Customer Service
Order Messages
Merchandise Returns
Understanding your statistics
Improving your shop
Configuring your shop
Managing multiple stores
Browsing the front office
Complying with the GDPR
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Managing the Customer Service

In PrestaShop 1.7, the Customer Service sections get a dedicated menu to give it the importance it deserves. Handling customer service is key to your success, so these pages make it possible for you to easily follow up on your customer's support requests and merchandise returns.
This chapter contains the following sections:
  • ​Customer Service​
  • ​Order Messages​
  • ​Merchandise Returns​
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Customer Service
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