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  • Contributing to the documentation
  • Getting started with PrestaShop 8
    • What you need to get started
    • Installing PrestaShop
    • Installing PrestaShop 8 on your computer
    • Installing PrestaShop 8 using the command-line script
    • Uninstalling PrestaShop 8
    • Misc. information
  • User Guide PrestaShop 8
    • Connecting to the PrestaShop back office
    • First steps with PrestaShop 8
    • Selling with PrestaShop
      • Managing your Product Catalog
        • Managing Products
        • Managing Categories
        • Monitoring your Catalog
        • Managing Product Attributes
        • Managing Product Features
        • Managing Brands
        • Managing Suppliers
        • Managing Files
        • Managing Discounts
          • Cart Rules
          • Catalog Price Rules
        • Managing Stock
          • Stock Overview
          • Stock Movements
        • New product page (PrestaShop 8.1)
      • Managing your Customers
        • Your customers
        • Customer addresses
        • Outstanding
      • Managing the Customer Service
        • Customer Service
        • Order Messages
        • Merchandise Returns
      • Understanding your statistics
      • Managing your Orders
        • Order list management
        • Order page management
          • Editing an order
          • Creating returns and refunds
        • Creating a back office order
        • Invoices
        • Credit slips
        • Delivery slips
        • Shopping carts
    • Improving your store
      • Managing your Modules
        • Modules and Services
          • Module notifications
          • Modules Selection
          • Installed modules
      • Customizing your store design
        • Theme and Logo
        • Theme Catalog
        • Email Theme
        • Pages - Managing Static Content
        • Positions
        • Image Settings
        • Link Widget
      • Managing Shipping
        • Carriers
        • Shipping Preferences
      • Managing Payments
        • Payment Methods
        • Payment Preferences
      • Going International
        • Localization
          • Localization settings
          • Languages
          • Currencies
          • Geolocation
        • Locations
          • Countries
          • Zones
          • States
        • Managing Taxes
          • Taxes
          • Tax Rules
        • Translations
    • Configuring your store
      • Configuring your Shop Parameters
        • General settings
          • General parameters
          • Maintenance
        • Order Settings
          • Orders preferences
          • Statuses
        • Product Settings
        • Customer Settings
          • Customer Preferences
          • Groups
          • Titles
        • Contact
        • Traffic
          • SEO and URLs
          • Search Engines
          • Referrers
        • Search
          • Search parameters
          • Tags
      • Configuring Advanced Parameters
        • Information
        • Performance
        • Administration
        • Email
        • Import
        • Team
          • Employees
          • Profiles
          • Permissions
        • Database
          • SQL Manager
          • Database Backup
        • Logs
        • Webservice
        • Multistore
        • Experimental features
        • Security
    • Managing multiple stores
      • The multistore interface
        • Adding a new store
        • Adding a new group of stores
        • Setting a store's URL
      • Sample Usages and Specifics
    • Browsing the front office
    • Complying with the GDPR
    • Discovering the Administration Area
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  1. User Guide PrestaShop 8
  2. Selling with PrestaShop

Managing your Orders

PreviousUnderstanding your statisticsNextOrder list management

Last updated 2 years ago

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As a store manager, you will have to deal with heaps of orders and their accompanying invoices and customer support requests – at least, that's what we wish for you. The daily task of handling numerous orders can be daunting. Fortunately, PrestaShop does its best to help you wade through them all and successfully handle your customers' purchases, along with credit slips and the unavoidable cart abandonment.

This chapter contains the following sections:

Order list management
Order page management
Editing an order
Creating returns and refunds
Back office order
Invoices
Credit Slips
Delivery Slips
Shopping Carts