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  • Documentations for PrestaShop 1.6
  • English documentation 1.6
    • Getting Started
      • What you need to get started
      • Installing PrestaShop
      • Installing PrestaShop on your computer
      • Installing PrestaShop using the command-line script
      • Updating and Uninstalling PrestaShop
      • Misc. information
    • Updating PrestaShop
      • Automatic update
      • Manual update
      • Making and restoring your own backup
      • In case of issues
    • User Guide
      • Training
      • Customizing your shop
      • Connecting to the PrestaShop back office
      • Discovering the Administration Area
      • Getting on board of PrestaShop
      • First steps with PrestaShop 1.6
      • Managing the Catalog
        • Managing Products
        • Managing Categories
        • Monitoring Your Catalog
        • Managing Product Attributes
        • Managing Product Features
        • Managing Manufacturers
        • Managing Suppliers
        • Building Image Maps
        • Managing Tags
        • Managing Attachments
      • Managing Orders
        • Orders
        • Invoices
        • Merchandise Returns
        • Delivery Slips
        • Credit Slips
        • Statuses
        • Order Messages
      • Managing Customers
        • Your customers
        • Customer addresses
        • Customer Groups
        • Shopping Carts
        • Customer Service
        • Your Contacts
        • Social Titles
        • Outstanding
      • Creating Price Rules and Vouchers
        • Cart Rules
        • Catalog price rules
        • Marketing modules
      • Managing Modules and Themes
        • Your Modules
        • Modules and Themes Catalog
        • Front office Positions
        • Payment Settings
      • Making the Native Modules Work
        • Administration modules
        • Advertising and Marketing modules
        • Analytics and Stats modules
        • Billing & Invoicing modules
        • Dashboard modules
        • Front Office Features modules
        • Mobile modules
        • Pricing and Promotions modules
        • SEO modules
        • Search and Filter modules
        • Shipping and Logistics modules
        • Site certification & Fraud prevention modules
        • Smart Shopping modules
        • Taxes & Invoicing modules
        • Translation modules
      • Managing Shipping
        • Managing Carriers
        • Shipping Preferences
      • Understanding Local Settings
        • Localization
        • Languages
        • Zones
        • Countries
        • States
        • Currencies
        • Taxes
        • Tax Rules
        • Translations
      • Understanding the Preferences
        • General Preferences
        • Orders Preferences
        • Products Preferences
        • Customers Preferences
        • Themes Preferences
        • SEO & URLs Preferences
        • CMS - Managing Static Content
        • Images Preferences
        • Store Contacts Preferences
        • Search Preferences
        • Maintenance Settings
        • Geolocation Preferences
      • Understanding the Advanced Parameters
        • Configuration Information
        • Performance Parameters
        • E-Mail Parameters
        • Multistore Parameters
        • CSV Import Parameters
        • DB Backup
        • SQL Manager
        • Logs Parameters
        • Webservice Parameters
      • Administering the back office
        • Administration Preferences
        • Quick Access Configuration
        • Employees Accounts Configuration
        • Employee Profiles
        • Profile permissions
        • Administration Menus Configuration
        • Merchant Expertise
      • Understanding Statistics
        • Statistics
        • Search Engines
        • Referrers
      • Advanced Stock Management
        • General Concepts
        • Presenting the Stock Management Interface
        • Stock Management Rules
      • Managing Multiple Shops
        • The multistore interface
        • Creating a new shop group
        • Creating a new shop
        • Setting a shop's URL
        • Sample Usages and Specifics
      • Complying with the GDPR
    • Developer Guide
      • Coding Standards
        • PHP Coding Standards
          • Pre-1.6.1.0 PHP Coding Standards
        • JavaScript Coding Standards
        • CSS, HTML, Smarty & Twig Coding Standards
        • Commits & Pull-requests Conventions
        • SQL Guidelines
      • Fundamentals of PrestaShop Development
      • Setting Up Your Local Development Environment
      • Diving into PrestaShop Core Development
        • Accessing the database
        • The Dispatcher
        • Controllers within PrestaShop
        • Views within PrestaShop
        • Managing Cookies
        • Managing Hooks
      • Creating a PrestaShop Module
        • What is a PrestaShop module?
        • Creating a first module
        • About the config.xml file
        • Adding a configuration page
        • Displaying content on the front office
        • Module translation
        • Enabling the Auto-Update
        • Development Troubleshooting
        • 1.6-specific Developer Documentation
          • Creating a Dashboard Module
          • Making your module work with Bootstrap
        • Miscellaneous developer documentation
          • Specifics of multistore module development
          • The Backward Compatibility Toolkit: Making your 1.5+ module compatible with PrestaS
          • Creating a payment module
          • Creating a carrier module
          • Tying your module to your Addons account
      • Developer tutorials
        • Best Practices of the Db Class
        • Developer tips and tricks
        • Handling special characters in links
        • Overriding default behaviors
        • PrestaShop's developer tools
        • Using jQuery and jQueryUI
        • Using the backward compatibility toolkit
        • Using the Context Object
        • Using the Helper classes
          • Using the HelperForm class
          • Using the HelperOptions class
          • Using the HelperList class
        • Using the PrestaShop Web Service
          • Web service one-page documentation
          • Web service tutorial
            • Chapter 1 - Creating an access to the back office
            • Chapter 2 - Discovery: Testing your access to the web service with the browser
            • Chapter 3 - First steps: Accessing the web service and listing customers
            • Chapter 4 - Data retrieval: Retrieving a customer
            • Chapter 5 - Data modification: Updating a customer
            • Chapter 6 - Data creation: Creating a remote online form
            • Chapter 7 - Data removal: Removing customer accounts from the database
            • Chapter 8 - Advanced use
            • Chapter 9 - Image management
            • Chapter 10 - Price management
            • Cheat-sheet: Concepts outlined in this tutorial
          • Web service reference
      • Contributing to PrestaShop
        • Contributing code to PrestaShop
        • How to use the Forge to contribute to PrestaShop
        • How to write a commit message
      • PrestaShop Cloud-specific development
    • Designer Guide
      • Theme development fundamentals
      • Organization of a Theme
      • Laying the Theme's Foundations
      • Theme templates and Smarty
      • Using jQuery and Ajax
      • Best practices
      • Bootstrap, Sass and Compass in PrestaShop 1.6
        • Using Bootstrap
        • Using Sass
        • Using Compass
      • Tying your theme to your Addons account
    • System Administrator Guide
      • Making your PrestaShop installation more secure
    • Merchant's Guide
      • Our e-commerce advices
      • Sample price rules
    • FAQ
      • Using PrestaShop 1.6 with WordPress
    • Troubleshooting
  • Documentation française 1.6
    • Guide de démarrage
      • Ce dont vous avez besoin
      • Installer PrestaShop
      • Installer PrestaShop sur votre propre ordinateur
      • Installer PrestaShop en ligne de commande
      • Mettre PrestaShop à jour
      • Informations diverses
    • Guide de mise à jour
      • Mise à jour automatique
      • Mise à jour manuelle
      • Faire une sauvegarde et la restaurer
      • En cas de problème
    • Guide de l'utilisateur
      • Formations
      • Personnaliser votre boutique
      • Se connecter au back-office de PrestaShop
      • Découvrir la zone d'administration
      • Premiers pas avec PrestaShop 1.6
      • Gérer le catalogue
        • Gérer les produits
        • Gérer les catégories
        • Faire le suivi de votre catalogue
        • Gérer les attributs de vos produits
        • Gérer les caractéristiques de vos produits
        • Gérer les fabricants
        • Gérer les fournisseurs
        • Construire des scènes
        • Gérer les mots-clés (tags)
        • Gérer les documents joints
      • Gérer les commandes
        • Commandes
        • Factures
        • Retours produits
        • Bons de livraison
        • Avoirs
        • États de commande
        • Messages prédéfinis
      • Gérer les clients
        • Vos clients
        • Adresses des clients
        • Groupes de clients
        • Paniers
        • Service Après-Vente
        • Vos contacts
        • Titres de civilité
        • Encours autorisés
      • Mettre en place des promotions
        • Règles paniers
        • Règles de prix catalogue
        • Modules marketing
      • Gérer les modules et les thèmes
        • Vos modules
        • Catalogue de modules et thèmes
        • Positions sur le front-office
        • Paramètres de paiement
      • Configurer les modules natifs
        • Modules Administration
        • Modules Drop-shipping
        • Modules Facturation
        • Modules Fonctionnalités front-office
        • Modules Guides d'achats
        • Modules Mobile
        • Modules Paiement
        • Modules Places de marché
        • Modules Prix & Promotion
        • Modules Publicité et marketing
        • Modules Recherche et filtres
        • Modules Référencement - SEO
        • Modules Sécurité des Paiements
        • Modules Statistiques et Analyses
        • Modules Transporteur et logistique
        • Modules Traduction
      • Gérer la livraison
        • Gérer les transporteurs
        • Préférences de livraison
      • Comprendre les réglages locaux
        • Localisation
        • Langues
        • Zones (fr)
        • Pays
        • États
        • Devises
        • Taxes (fr)
        • Règles de taxe
        • Traductions
      • Comprendre les préférences
        • Préférences générales
        • Préférences des commandes
        • Préférences des produits
        • Préférences des clients
        • Préférences des thèmes
        • Préférences SEO & URL
        • CMS - Gérer le contenu statique
        • Préférences des images
        • Préférences des coordonnées & magasins
        • Préférences de la recherche
        • Préférences de maintenance
        • Préférences de géolocalisation
      • Comprendre les paramètres avancés
        • Informations de configuration
        • Paramètres de performances
        • Paramètres des e-mails
        • Paramètres multiboutique
        • Paramètres d'import CSV
        • Sauvegarde BDD
        • Gestionnaire SQL
        • Paramètres de log
        • Paramètres du service web
      • Administrer le back-office
        • Préférences de l'administration
        • Configuration de l'Accès rapide
        • Configuration des comptes des employés
        • Profils des employés
        • Permissions des employés
        • Configuration des menus de l'administration
        • Expertise PrestaShop (Merchant Expertise)
      • Comprendre les statistiques
        • Statistiques
        • Moteurs de recherche
        • Affiliés
      • Gestion avancée des stocks
        • Concepts généraux
        • Présentation des interfaces gestion des stocks
        • Règles de gestion des stocks
      • Gérer plusieurs boutiques
        • L'interface multiboutique
        • Créer un nouveau groupe de boutiques
        • Créer une nouvelle boutique
        • Mettre en place l'adresse d'une boutique
        • Exemples d'utilisations et utilisations spécifiques
      • Embarquer à bord de PrestaShop
      • Etre conforme au RGPD
    • Guide du développeur
      • Adapter votre module à Bootstrap
      • Créer un module pour le tableau de bord
    • Guide de l'administrateur système
      • Rendre votre installation de PrestaShop plus sûre
      • Nos bons conseils
    • Guide du vendeur
      • Exemples de promotions
    • Questions fréquentes
    • Dépannage
  • Documentación española 1.6
    • Guía de Actualización
      • PrestaShop 1.6 : Actualización automática
      • PrestaShop 1.6 : Actualización manual
    • Introducción
      • Lo que necesita para empezar
      • Instalación de PrestaShop
      • Instalación de PrestaShop en su ordenador
      • Instalación de PrestaShop utilizando la secuencia de línea de comandos
      • Actualizar y desinstalar Prestashop
      • Informaciones diversas
    • Guía del Usuario
      • Formación
      • Personalización de tu tienda
      • Conexión al back-office de PrestaShop
      • Descubriendo el Área de Administración
      • Súbete a bordo de Prestashop - Haz un recorrido guiado
      • Primeros pasos con PrestaShop 1.6
      • Gestionar el Catálogo
        • Gestionar Productos
        • Gestionar Categorías
        • Monitorear tu Catálogo
        • Gestionar Atributos del Producto
        • Gestionar Características del Producto
        • Gestionar Fabricantes
        • Gestionar Proveedores
        • Gestionar Etiquetas
        • Mapeo de imágenes
        • Gestionar Archivos adjuntos
      • Gestionar Pedidos
        • Pedidos
        • Facturas
        • Devoluciones de mercancía
        • Albaránes de entrega
        • Facturas por abono (Notas de crédito)
        • Estados de Pedidos
        • Mensajes para Pedidos predefinidos
      • Gestionar Clientes
        • Tus clientes
        • PrestaShop 1.6 : Direcciones de clientes
        • Grupos de clientes
        • Carritos de compra
        • Servicio de atención al cliente
        • Tus Contactos
        • Tratamientos (Títulos sociales)
        • Saldo pendiente por cobrar (B2B)
      • Crear Reglas de precios y Cupones de descuento
        • Reglas del carrito
        • Reglas de Precios del catálogo
        • Módulos de Marketing
      • Gestionar Módulos y Temas
        • Tus Módulos
        • Catálogo de Módulos y Temas
        • Posiciones de los módulos en el Front-Office
        • Configurar Métodos de pago y restricciones
      • Configurar y trabajar con los Módulos nativos
        • Módulos de Administración
        • Módulos de Publicidad y Marketing
        • Módulos de Análisis y Estadísticas
        • Módulos de Impuestos y Facturación
        • Módulos Inicio
        • Módulos de Aplicaciones Front-Office
        • Módulos de Mercado
        • Módulos de Dispositivos móviles
        • Módulos de Pago Seguro
        • Módulos de Plataformas de pago
        • Módulos de Precios y Descuentos
        • Módulos SEO
        • Módulos de Búsqueda y Filtrado
        • Módulos de Envío y Logística
        • Módulos de Compras Inteligentes
        • Módulos de Traducciones
      • Gestionar Transporte
        • Gestionar Transportistas
        • Preferencias de Transporte
      • Comprender la configuración local
        • Localización
        • Idiomas
        • Zonas
        • Países
        • Provincias (Estados)
        • Monedas
        • Impuestos
        • Reglas de impuestos
        • Traducciones
      • Comprender las Preferencias
        • Preferencias Generales
        • Preferencias de Pedidos
        • Preferencias de Productos
        • Preferencias de Clientes
        • Preferencias de Temas
        • Preferencias SEO y URLs
        • CMS - Gestionar el Contenido Estático
        • Preferencias de Imágenes
        • Preferencias de Contactos de la tienda
        • Preferencias de Búsqueda
        • Preferencias de Mantenimiento
        • Preferencias de Geolocalización
      • Comprender los Parámetros avanzados
        • Información sobre la Configuración
        • Parámetros de Rendimiento
        • Parámetros de Correo electrónico
        • Parámetros Multitienda
        • Parámetros de Importación de archivos CSV
        • Copia de seguridad de la Base de Datos
        • Gestor de consultas SQL
        • Parámetros de Registros/Logs
        • Parámetros Webservice
      • Administrar el Back-Office
        • Administración de Preferencias
        • Configuración de Acceso rápido
        • Configuración de Cuentas de Empleados
        • Perfiles de Empleados
        • Permisos de Perfiles
        • Configuración de Menús de Administración
        • Experiencia Comercial (Experiencia minorista)
      • Comprender las Estadísticas
        • Estadísticas
        • Motores de búsqueda
        • Programa de afiliados
      • Gestión avanzada de stock
        • Conceptos Generales
        • Presentación de la interfaz back-office para gestionar el stock
        • Reglas del sistema de gestión
      • Gestionar múltiples tiendas
        • La interfaz multitienda
        • Crear un nuevo grupo de tiendas
        • Crear una nueva tienda
        • Configurar la URL de una tienda
        • Ejemplos de usos del modo multitienda
      • Cumplimiento de la legislación europea del RGPD
    • Guía del Desarrollador
      • Estándares de Codificación
  • Deutsche Dokumentation 1.6
    • Erste Schritte
      • Was für die Installation benötigt wird
    • Benutzerhandbuch
      • Übungen
      • Anpassung des Shops
      • Der PrestaShop Adminbereich
      • Entdecken der Administrationsoberfläche
      • Durchstarten mit PrestaShop
      • Erste Schritte in PrestaShop 1.6
      • Verwaltung des Katalogs
        • Artikel verwalten
        • Verwaltung der Kategorien
        • Kontrollübersicht
        • Artikelvarianten
        • Artikeleigenschaften
        • Hersteller
        • Lieferanten
        • Bildserien
        • Tags verwalten
        • Anhänge
      • Verwalten von Bestellungen
        • Bestellungen
        • Rechnungen
        • Warenrücksendungen
        • Lieferscheine
        • Rückvergütungen
        • Status
        • Bestellnachrichten
      • Kundenverwaltung
        • Kunden
        • Adressen
        • Gruppen
        • Warenkörbe
        • Kundenservice
        • Kontakte
        • Anreden
        • Offene Posten
      • Preisregeln und Gutscheine erstellen
        • Warenkorb Preisregeln
        • Katalog Preisregeln
        • Marketing-Addons
      • Module und Templates verwalten
        • Module
        • Modul- und Template-Shop
        • Positionen
        • Zahlungsart
      • Funktionen der Standardmodule
        • Verwaltungsmodule
        • Module zu Werbung & Marketing
        • Module zu Statistiken & Analysen
        • Module zu Zahlungen und Rechnungen
        • Dashboardmodule
        • Module zu Front-Office-Funktionen
        • Mobil-Module
        • Module zu Preisen & Sonderangeboten
        • SEO-Module
        • Such- und Filter-Module
        • Module zu Versand & Logistik
        • Module zur Seitenverifzierung und Betrugsprävention
        • Smart-Shopping-Module
        • Module zu Steuern & Rechnungen
        • Übersetzungsmodule
      • Versand
        • Versanddienste
        • Voreinstellungen verwalten
      • Lokalisierung
        • Lokalisierung verwalten
        • Sprachen
        • Gebiete
        • Länder
        • Bundesländer
        • Währungen
        • Steuersätze
        • Steuerregeln
        • Übersetzungen
      • Voreinstellungen
        • Allgemein
        • Voreinstellung Bestellungen
        • Voreinstellung Artikel
        • Voreinstellung Kunden
        • Templates
        • SEO & URLs
        • CMS-Seiten
        • Bilder
        • Shopadressen
        • Suche
        • Wartung
        • Geotargeting
      • Erweiterte Einstellungen
        • Systemeinstellungen
        • Leistung
        • E-Mail
        • Multishop
        • CSV-Import
        • Datenbank-Backup
        • SQL-Abfragen
        • Log-Dateien
        • Webservice
      • Verwaltung
        • Verwalten der Voreinstellungen
        • Schnellzugriff
        • Mitarbeiter
        • Profile
        • Berechtigungen
        • Menüpunkte
        • Handelserfolg
      • Statistiken
        • Statistiken verwalten
        • Suchmaschinen
        • Referrer
      • Erweiterte Lagerverwaltung
        • Allgemeines Konzept
        • Die Oberfläche der Lagerverwaltung
        • Regeln zur Lagerverwaltung
      • Verwalten mehrerer Shops
        • Das Multishop Interface
        • Erstellen einer neuen Shop Gruppe
        • Erstellen eines neuen Shops
        • Die URL eines Shops festlegen
  • Polska dokumentacja 1.6
    • Początek (PrestaShop 1.6)
      • Czego potrzebujesz, by zacząć?
      • Instalacja PrestaShop
    • Aktualizacja PrestaShop
      • Automatyczna aktualizacja
      • Ręczna aktualizacja
    • Przewodnik użytkownika
      • Szkolenia
      • Dostosowanie Twojego sklepu
      • Połączenie z panelem administracyjnym
      • Odkrywanie obszaru administracyjnego
      • Rozpocznij pracę z PrestaShopem
      • Pierwsze kroki
      • Zarządzanie katalogiem
        • Zarządzanie produktami
        • Zarządzanie kategoriami
        • Monitorowanie Twojego katalogu
        • Zarządzanie atrybutami produktów
        • Zarządzanie cechami produktów
        • Zarządzanie producentami
        • Zarządzanie dostawcami
        • Tworzenie map obrazów
        • Zarządzanie tagami
        • Zarządzanie załącznikami
      • Zarządzanie zamówieniami
        • Zamówienia
        • Faktury
        • Zwroty produktów
        • Druki wysyłki
        • Potwierdzenia zwrotów
        • Statusy
        • Powiadomienia o zamówieniu
      • Zarządzanie klientami
        • Twoi klienci
        • Adresy klientów
        • Grupy klientów
        • Koszyki zakupowe
        • Serwis obsługi klienta
        • Kontakty
        • Zwroty grzecznościowe
        • Saldo
      • Ustalanie reguł cenowych i promocyjnych
        • Reguły koszyka
        • Reguły cenowe katalogu
        • Moduły marketingu
      • Zarządzanie modułami i szablonami
        • Twoje moduły
        • Katalog modułów i szablonów
        • Pozycje we Front-Office
        • Ustawienia płatności
      • Konfiguracja modułów domyślnych
        • Moduły Administracyjne
        • Moduły Reklamy i Marketingu
        • Moduły Statystyk i Analiz
        • Moduły Fakturowania
        • Moduły Funkcjonalności Front-Office
        • Moduły Mobilne
        • Moduły Cen i promocje
        • Moduły pozycjonowania i SEO
        • Moduły Wyszukiwania i filtrów
        • Moduły Transportu i logistyki
        • Moduły Bezpieczeństwa płatności
        • Inne Moduły
      • Zarządzanie wysyłką
        • Zarządzanie przewoźnikami
        • Ustawienia wysyłki
      • Poznaj Ustawienia lokalne
        • Lokalizacja
        • Języki
        • Strefy
        • Kraje
        • Województwa lub regiony
        • Waluty
        • Podatki
        • Reguły podatków
        • Tłumaczenia
      • Poznaj Preferencje
        • Ustawienia ogólne
        • Zamówienia - Ustawienia
        • Produkty - Ustawienia
        • Klienci - Ustawienia
        • Szablony - Ustawienia
        • SEO & URL
        • CMS - Ustawienia
        • Zdjęcia - Ustawienia
        • Kontakty Sklepu
        • Szukaj
        • Przerwa techniczna
        • Geolokalizacja
      • Poznaj Parametry Zaawansowane
        • Informacje konfiguracyjne
        • Wydajność
        • Adres e-mail
        • Multisklep
        • Import CSV
        • Kopia zapasowa DB
        • Menadżer SQL
        • Logi
        • API
      • Administracja Panelem Adminstracyjnym
        • Preferencje Administracyjne
        • Szybki dostęp - konfiguracja
        • Konfiguracja kont Pracowników
        • Profile Pracowników
        • Uprawnienia
        • Menu - konfiguracja
        • Merchant Expertise Administracja
      • Poznaj Statystki
        • Statystyki
        • Wyszukiwarki
        • Polecający
      • Zaawansowane Zarządzanie magazynem
        • Uwagi ogólne
        • Prezentacja interfejsu zarządzania magazynem
        • Zasady zarządzania magazynem
      • Zarządzanie Multisklepem
        • Interfejs Mutlisklepu
        • Tworzenie nowej grupy sklepów
        • Tworzenie nowego sklepu
        • Ustalanie nowego adresu URL sklepu
        • Przykładowe użycie i specyfika
    • Przewodnik dewelopera
      • Coding Standards-
      • Fundamentals of PrestaShop Development -
      • Setting Up Your Local Development Environment -
      • Diving into PrestaShop Core Development -
        • Accessing the database-
        • The Dispatcher-
        • Controllers within PrestaShop-
        • Views within PrestaShop-
        • Managing Cookies -
        • Managing Hooks -
      • Creating a PrestaShop Module -
        • What is a PrestaShop module?-
        • Creating a first module-
        • About the config.xml file -
        • Adding a configuration page -
        • Displaying content on the front office -
        • Module translation -
        • Enabling the Auto-Update -
        • Development Troubleshooting -
        • 1.6-specific Developer Documentation -
          • Creating a Dashboard Module -
          • Making your module work with Bootstrap -
        • Miscellaneous developer documentation -
          • Specifics of multistore module development -
          • The Backward Compatibility Toolkit: Making your 1.5+ module compatible with PrestaS
          • Creating a payment module -
          • Creating a carrier module -
          • Tying your module to your Addons account -
      • Developer tutorials-
        • Best Practices of the Db Class -
        • Developer tips and tricks -
        • Handling special characters in links -
        • Overriding default behaviors -
        • PrestaShop's developer tools -
        • Using jQuery and jQueryUI -
        • Using the backward compatibility toolkit -
        • Using the Context Object -
        • Using the Helper classes -
        • Using the PrestaShop Web Service -
      • Contributing to PrestaShop -
        • Contributing code to PrestaShop -
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On this page
  • Creating an Order
  • Viewing an Order's Details
  • Changing the order
  • Adding a product
  • Removing products
  • Editing the order details
  • Order Status
  • Actions Buttons
  • Documents
  • Shipping
  • Shipping Address
  • Invoice Address
  • Discount
  • Attaching a message to the order

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  1. English documentation 1.6
  2. User Guide
  3. Managing Orders

Orders

The "Orders" page under the "Orders" menu enables you to see all of the information about all the purchases from your shop. All of your shop's transactions are available there, organized by date (by default, it is set to sort from newest to oldest).

You can filter the results and easily find the orders you're looking for by using the fields above. For instance, to identify Mr. Doe's orders, type "Doe" into the "Customer" field and then click "Filter".

YOU CANNOT DELETE AN ORDER. It is illegal to be able to remove payment or ordering information and/or invoice information from a business in Europe. Therefore, implementing a "Delete" button for orders would render PrestaShop illegal in Europe.

To safely delete the default order, install the "Database Cleaner" module (which is available in the default installation since v1.5.4), open its configuration screen and check the "Orders and customers" box before you click on the "Delete orders & customers" button.

You can export a list of your orders by clicking on the "Export" button at the top. You cannot import orders.

Creating an Order

One of the great features of PrestaShop is the ability to create an order directly from the back office. For instance, this is tremendously useful when a customer wants to buy a product but does not succeed, and you need to take the hand and make the order while on the phone or during an e-mail conversation with the customer.

Clicking "Add new order" opens a new page with a single text field, labeled "Search customers". When creating a new order through the back office, your first task is to associate that order with a customer. Type the first letters of the customer first name, last name or e-mail address, and PrestaShop will display the matching accounts.

If the customer you are creating this order for does not even have a user account already, you can create one on the fly: click the "Add a new customer" button to open a window with the main account details ready to fill. Once the account is saved, it becomes the chosen account for the order.

Note that you will also have to register the customer's address – a "Add new address" button is available at the bottom of the page, in the "Addresses" section.

Click the "Choose" button for the correct customer, and the whole order form appears. Its main section, "Cart", is where you will make all the necessary product decisions for this order. You can also choose to use a previous order from the customer, or a previously abandoned cart.

The "Search a product" field enables you to dynamically find products to add: type the first letters of its name and PrestaShop will fill a drop-down list with matching products. Choose a product, select a quantity, and click "Add to cart" button. You can of course choose among the many combinations of a product, if any, in the "Combination" drop-down list that appears in that case. Note that PrestaShop gives you an indication of the remaining stock for a given product, which enables you to tell the customer that you are out of stock for said product right from the order form.

The page also enables you to see the previous carts and orders from that customer, if any. If it turns out you are dealing with a cart that a customer somehow cannot validate, you can use that cart for this order by clicking on the "Use" action button.

If needed, you can also grant that order a voucher/cart rule, and even create one on the fly by clicking on the "Add new voucher" button.

Finally, you need to specify to which address the order should be delivery (and possibly billed). Here, again, you can create new addresses on the fly using the "Add new addresses" button.

Viewing an Order's Details

In order to process the orders you receive, you have to view the information they contain. Click on the line containing the order, or click on the button to the right of the order.

The order detail sheet fills a full page.

At the top of the page is a quick summary of the order: date it has been validated, number of customer service discussions about it, number of products in the order, and total amount of money.

The detail sheet of the order gives you access to:

  • On the left, order information:

    • The status and status history of the order.

    • The shipping information: total weight of order and carrier chosen by the customer.

  • On the right, customer information:

    • Name of buying history.

    • Shipping and invoice addresses (with a rough location map using Google Maps).

  • The method of payment that was used, the cost of the products, and the shipping costs.

  • Various details on the ordered products.

Changing the order

Orders are not definitive. There are many reasons why you would need to change an order before its products are gathered, packed and sent to their new owner: one of the product is out of stock, the customer changed his or her mind, etc.

Adding a product

At the bottom of the "Products" list, you can find the "Add a product" button, which adds a field to the order.

When adding a product, the products table gets a new row added with a handful of fields. The first text field is actually a small search engine: type the first letters of a product to see a list of corresponding products. Select the one you want to add, and the grayed-out field of the row becomes available. If the product has combinations, you can select it in a drop-down list that appears below the name: the unit price update accordingly. Set the quantity of products, and then click the "Add product" button: the product is added.

You cannot add more product quantity than there is of available product.

Removing products

To cancel a product, go to the product list, and either delete the product by clicking on the "Delete" action, or by clicking on the "Edit" action if all you need is to remove some quantity of a product.

You can edit the quantity of many products at the same time. If a product's quantity reaches 0, it is removed from the order altogether. You cannot remove more than the quantity of product. Click the "Cancel" button to cancel your edit.

Editing the order details

Many sections of the order sheet can be edited, enabling you to update or correct some of the data provided by the customer.

Order Status

The first drop-down list in the order page enables you to change its status. It is a very important part of the whole order monitoring process, as with each status change, new functionalities and documentation will be made available for the order.

You can choose between the following statuses:

  • Awaiting bank wire payment.

  • Awaiting Cash on Delivery validation.

  • Awaiting cheque payment.

  • Awaiting PayPal payment.

  • Canceled.

  • Delivered.

  • On backorder.

  • Payment accepted.

  • Payment error.

  • Payment remotely accepted.

  • Preparation in progress.

  • Refunded.

  • Shipped.

In order to get a better view of the order's activity, every status change is recorded, and the log appears right below the status change drop-down list. Therefore, you should only change a status if it has been clearly confirmed: do not mark an order as "Delivered" when you have sent the package, use "Shipped"; do not use "Preparation in progress" when in fact you have only taken a quick glance at the order, etc.

Since version 1.6.1.0, you can resend the email for a given order status to the customer. To send this email anew, click on "Resend email" next to the order status. If you have edited the order at some point, it will send an updated email.

Actions Buttons

The action buttons change depending on the order's status. For instance, once the order is in the "Delivered" state, the "Add a product" and "Remove products" turn into two new buttons: "Return products" and "Partial refund".

Product return is not activated by default. To activate it, go to the "Product returns" page under the "Orders" menu, and activate the option in the option at the bottom of the page. This will apply to all products and all orders.

  • Standard refund. Available once the order reaches the "Payment accepted" status. Not available once the products have been sent. To be used when you need to refund the totality of the order, and can be done as long as the products are still in your warehouse. Click the "Standard refund" button and a new column will appear in the product list, titled "Refund". Set the amount and quantity for each of the affected products, choose one of the option at the bottom of the list (see below), and click the "Partial refund" button at the bottom of the table.

  • Partial refund. Available once the order reaches the "Payment accepted" status. To be used when you need to refund only part of the order and not the whole order, either because the customer returned the ordered product, or simply as a sign of goodwill for a damaged product that the customer chose to keep anyway. Click the "Partial refund" button and a new column will appear in the product list, titled "Partial refund". Set the amount and quantity for each of the affected products, choose one of the option at the bottom of the list (see below), and click the "Partial refund" button at the bottom of the table.

  • Return products. Available once the order reaches the "Shipped" status. PrestaShop must be set to accept merchandise returns, which is not in the Orders > Merchandise Returns page, with the "Enable returns" option. To be used only when the customer has effectively returned products: once the returned product has been received, you can mark it as returned directly in the order form. Click the "Return products" button and a new column will appear in the product list, titled "Return". Check the box of the affected products, indicate the quantity of items that were returned, and click the "Return products" at the bottom of the table.

When you set a product as returned or to be refunded, four options are available below the list of products:

  • Re-stock products. When checked, PrestaShop will consider that the returned product as available for sale again, and will therefore increase the stock for this product. You should not click this when a product is returned due to it being broken...

  • Generate a credit slip. When checked, a credit slip will be created for the selected items. A credit slip is an acknowledgment from your shop that merchandise has been returned and that a refund has been issued. The customer can then use it as a credit slip for his or her next purchase.

  • Generate a voucher. When checked, a voucher will be created for the amount of the selected items. A voucher takes the form of a discount code that the customer can enter during the checkout process. You can edit the customer's existing vouchers by viewing the customer's page: from the current order's page, click on the link under the customer's name in the "Customer information" section; once in the customer's page, reach the "Vouchers" section. You can edit each voucher by clicking on the "Edit" icon.

    In PrestaShop, vouchers are part of a special kind of discount feature: "cart rules". They can be created and edited from the "Cart Rules" page, under the "Price rules" menu. The cart rules creation process in the next chapter, "Creating Price rules And Vouchers".

  • Repay shipping cost. You can also choose to refund the shipping cost of the returned product, which is always an appreciated gesture.

If the customer paid the order using a credit card, the payment system should refund the cart automatically. If the order was paid using a check or a bank transfer, you have to issue the refund yourself, then mark the order as having been refunded manually in the back office (in the order's page).

Difference between a credit slip, a voucher and a cart rule

A credit slip is first and foremost a written proof that a product has been returned. Most of the time, the customer can use it as a voucher.

A voucher is a discount code which does not have to be tied to a merchandise return or a refund, and which can take more forms than a simple credit slip:

  • A discount on an order (percentage).

  • A discount on an order (amount).

  • Free shipping.

You can apply a voucher to all customers, or a group of customers, or a single customer; you can set its expiration date;

A cart rule is basically an advanced version of a voucher: in addition to what a voucher could do in PrestaShop 1.4, the cart rules system introduced in PrestaShop 1.5 enables you to:

  • Name the discount.

  • Allow the customer to use only a portion of the discount.

  • Assign priorities between cart rules.

  • Set the compatibility between cart rules.

  • Have the discount only work with some carriers.

  • Have the discount only work with a selection of products and/or categories and/or manufacturers and/or suppliers and/or attributes... or all of these at the same time if necessary!

  • Have the discount be applicable for free shipping and/or a discount on an order and/or a free gift... or all of these at the same time if necessary!

Documents

You can get many PDF documents out of the order page. When available, they are listed in the "Documents" section of the page.

By default, you can download the order itself as a PDF, by clicking on the "Print order" button on right.

You can get an invoice for the order by clicking on the "Generate invoice" button from the "Documents" section. The invoice is also generated once you put the order in the "Payment accepted" status. Once it is generated, the "View invoice" button below gets activated the top-bar.

You can customize the invoice layout easily: the PDF template files are located in the /pdf folder. These .tpl files are actually HTML files with Smarty tags for dynamic data. You can change the invoice's layout by editing the file named invoice.tpl.

When you put the order in the "Preparation in progress" state, a delivery slip PDF is generated, which you can then download from the "Documents" section.

Shipping

The shipping details of the current order can be partly edited. More specifically, you can change the tracking number: in the "Shipping" section, click on the "Edit" icon in the "Tracking number" column, and enter the new number.

Shipping Address

The "Shipping address" section enables you to edit the destination address of the package your team is about to send. You can either use the drop-down list to choose another of the addresses that the customers has already registered on your shop, or you can use the "Edit" icon to edit the currently chosen address.

If you need to send the package to an address that is not already registered in PrestaShop, you must first create it. To do this, go to the "Customers" menu, open the "Addresses" page, and click in the "Add new" button. Do not forget to put the correct e-mail of the customer, as this is the way PrestaShop will know to associate that new address with your existing customer! Once done, go back to the order's page, and change the address using the drop-down list.

Note that a small map enables you to visualize the destination of the package on Google Maps.

Invoice Address

The "Invoice address" section enables you to edit the payment address of the order. Just as for the shipping address, you can either choose the drop-down menu to choose another of the addresses that the customers has already registered on your shop, or you can use the "Edit" icon to edit the currently chosen address.

If you need the payment to be tied to an address that is not already registered in PrestaShop, you must first create it. To do this, go to the "Customers" menu, open the "Addresses" page, and click in the "Add new" button. Do not forget to put the correct e-mail of the customer, as this is the way PrestaShop will know to associate that new address with your existing customer! Once done, go back to the order's page, and change the address using the drop-down menu.

Discount

In the "Products" section, at the bottom of the products listing, you the "Add new discount" button. This creates a simple discount, not as advanced as the vouchers/cart rules system but still useful.

Clicking it will open a new form, with the following items:

  • Name. Give the discount a short name. This will be public to the customer.

  • Type. Choose the discount type: "percent", "amount" or "free shipping".

  • Value. For the "percent" or "amount" types, set the value of the discount.

  • Invoice. Select to which invoice from this order this discount should be applied. When there is more than one invoice, you can check the box to apply the discount to all the invoices.

The discount will be applied to the total before the shipping costs.

Attaching a message to the order

In the "New Message" section, on the right of the page, you can attach a comment on the order for your team.

You can also have this comment be sent to the customer, in order to give him or her information concerning the order, a delay, a surprise, or keep him or her informed on offers and specials. This is a key point of customer relationship.

There are two links available:

  • Click here to add a comment or send a message to the customer.

    • You can add a message simply by writing in the message box and clicking "Send". The message will be stored in the client's profile in your Customer Service database, which you can access either by going to the client's page, or to the Customer Service page. The message can also be sent to the client's e-mail address should you choose to.

    • Pre-written messages can be saved and used multiple times, saving you the hassle of writing them over and over again. If you would like to send one of these messages, select it from the drop-down list. You can then add further details to the pre-written message if needed. You can create more pre-written messages using the tool in the "Order messages" page, under the "Orders" page.

  • Click here to see all messages. This link will take you to the "Customer service" page of the "Customers" menu. This is fully explained in the "Managing Customers" chapter of this guide.

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Last updated 4 years ago

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